Frequently Asked Questions

Yes, you are welcome to give the cleaner a key. For convenience, many of our clients are not home when their cleaner comes and therefore prefer to give the cleaner a key. With our stringent recruitment process, you can have peace of mind in doing so.

Yes, it is better to use your own cleaning equipment and products for a regular or catch-up service so that you know exactly what is being used in your home. If you would like product and equipment supplied by the cleaner, there is a small additional cost. For a one-off clean such as a move out or spring clean, specialized cleaning equipment and products are provided as part of the service.

No, but it is important to arrange a meeting with your cleaner to discuss your needs prior to the service starting. Our cleaners provide the best service when they completely understand your cleaning requirements and how to use your equipment. We find that an initial meeting will help make both you and your cleaner happy. If you are not going to be home during your house cleaning, you will, however, need to arrange access to your home with your cleaner.

We definitely want your pets to be as happy as you are when the cleaner comes to do your cleaning so it is between you and your cleaner to decide on the best option.